Shipping, Returns & Warranty

This page explains how Migibio products are shipped, how to handle them on arrival, and what to do if something is wrong with an order. The delivery term, lead time and claim period applicable to your order are stated in your quotation and order confirmation.

Shipping Terms

• Delivery terms are quoted per order — typically FOB or CIF under Incoterms 2020, with the named port stated in the quotation. Risk, cost and insurance allocation follow the agreed Incoterm.
• Freight method (air, courier or sea) is selected with the quantity, destination and urgency of the order; analyzers and larger reagent orders are normally shipped by air or sea freight, with courier available for smaller consignments and samples.
• Lead time runs from order confirmation and, where a deposit is agreed, from receipt of that deposit. Delivery dates are given in good faith and depend on production, inspection, freight availability and customs clearance.

Packaging and Temperature Handling

Product	Packaging and handling
Reagent kits	Sealed foil pouches with desiccant and the ID chip, packed in cartons with the IFU and lot documentation
Analyzers	Foam-protected instrument packaging with accessories and manuals, boxed for freight
Storage in transit and on arrival	Store at 4–30 °C; do not freeze
Test conditions	Operate at 18–28 °C; complete testing within 30 minutes of opening the pouch
Shelf life	As printed on the kit label and stated in the IFU

Keep the cartons and inner packaging until you have checked the consignment. Where a shipment passes through extreme temperatures, allow the kit to equilibrate to operating temperature before use, as described in the IFU.

Shipping Documents

Each shipment includes a commercial invoice and packing list, and the products’ Instructions for Use. Depending on destination and order, we also provide:

• Certificate of analysis (lot release);
• Safety data sheet (MSDS);
• Certificate of origin;
• Free-sale certificate or other manufacturer documents on request.

Documentation for customs and registration can be requested before shipment, so that any destination-country requirement is settled before the goods leave. See Regulatory Compliance.

Delivery Issues

Short shipment, incorrect item or visible transit damage — report it promptly and in any event within 30 days of receipt, with photographs, the packing list reference and the lot number. Keep the goods and packaging as received so that the claim can be assessed with the carrier and against our lot records. Confirmed short shipments, wrong items and transit damage are replaced or credited.

Delayed or held consignments — send us the tracking or bill of lading reference and we will follow up with the forwarder. Customs holds in the destination country are normally resolved by the importer of record, and we supply the supporting documents you need.

Temperature excursions — if a consignment shows signs of temperature exposure, quarantine it and contact us with photographs of the packaging and any indicator strip before using the kits. Do not use kits from a consignment that may have frozen or overheated.

Returns

Reagent kits are temperature-sensitive biological products, so returns require prior written authorisation:

Situation	Handling
Confirmed manufacturing defect, or an incorrect item supplied	Replacement or credit, traced through the lot number
Visible transit damage or short shipment	Notified as above; resolved with the carrier and replaced or credited
Opened, partially used, expired or incorrectly stored kits	Not returnable — integrity cannot be verified
Ordering error or over-ordering by the buyer	Only with our written agreement; return freight and handling at the buyer’s cost

To request authorisation, contact us with the order reference, catalog number, quantity, lot number and reason. We will confirm whether to return the goods and provide shipping instructions; unauthorised returns cannot be accepted or credited. Where goods are returned across a border, the buyer is responsible for customs documentation and any duties.

Warranty

• Analyzers and instruments — warranted against defects in materials and workmanship for 12 months from delivery. Wear parts, and damage from misuse, unauthorised modification, incorrect power supply or failure to follow the manual, are excluded.
• Reagents and kits — warranted to conform to their agreed specification and to the IFU at the time of shipment, within the printed shelf life when stored as specified (4–30 °C).
• Claims window — quality-related claims must be raised within 30 days of receipt; equipment warranty claims may be made within the 12-month warranty period.
• What is not covered — use outside the intended (veterinary) use, use on human samples, storage contrary to the IFU, expiry, or handling that compromises the product’s integrity.
• Making a claim — contact us with the order reference, product and lot number, purchase date, a description of the problem and, where relevant, QC or result records. We will assess the claim and, where it is confirmed, repair, replace or credit the affected products as described in our Terms & Conditions of Sale.

Quality Records and Traceability

Every kit carries a lot number, which links it to our production and lot-release records. Please quote it in any support, quality or returns correspondence — it is what allows us to trace the batch, check release data, and resolve your issue quickly. See Support & Downloads for IFU access, SOP templates and technical support.

Contact

Shipping, returns and warranty claims: email martinwang2024@gmail.com or see Contact Us.

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Last updated: 21 September 2026.